Job Details

Functional Solution Architect


United States

Job Type

Full Time




4-10 Years

Offered Salary


Job Requirements


  • The Functional Solution Architect / Salesforce Business Analyst will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement
  • Specific areas of concentration include:
  • Building a clear requirements development strategy for each customer engagement.
  • Leading discovery workshops, which includes the facilitation and solution presentations.
  • Defining Personas.
  • Documenting requirements in User Story format.
  • Organizing and driving process reengineering sessions
  • Identifying and creating an inventory of customer process pain points and gaps in best practices.
  • Performing rapid analysis and decomposition of complex business information into functional process components.
  • Perform business process modelling, user experience modeling, and basic technical architecture diagramming.
  • Interpreting technical and business strategy roadmaps.
  • Building and demonstrating prototypes in Salesforce.
  • Presenting to executive level audiences as well as technical teams.
  • Participate and guide customers through user acceptance test planning and execution.
  • An understanding of Salesforces capabilities and limitations. Able to clearly communicate those to customers.
  • Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)

Education and Required Experience: 

  • 8+  Years of experience as a Salesforce BA/ Solution Architect / Techno Functional Salesforce Consultant.
  • In depth Knowledge of Salesforce Service cloud and Einstein Bot implementation required.
  • Knowledge on Story Grooming , Funcational Analysis, Story Boarding, User Persona Creation, Use case Senario, Process Flow design
  • Experience with Agile methodology and Agile
  • Comfortable Building and demonstrating Prototype in Salesforce
  • Bachelor’s degree is preferable .
  • Experience with interacting eith External systems via Salesforce Callout.
  • Strong understanding of the Service Business process for the following is desired.
  • Located and able to work in the U.S.from a home office and able to travel on average of 40% post COVID